How to join Remote Support Session (Zoho Assist)

How to join Remote Support Session (Zoho Assist)

Below Are 3 ways an end user can connect to Zoho Assist for a Remote Support Session.

Joining session using Session ID

  • Go to join.zoho.com.
  • Enter your Name and the session ID shared by your technician and click  JOIN SESSION.


   3. Click  Download  in the new browser window that opens up.



   4. Double click on  ZA_Connect.exe  to join the remote support session initiated by your technician.  

  • Open the session link sent by your technician.
  • Enter your name and click on  JOIN SESSION.
  • Click  Download  in the new browser that opens up.


   3. Double click on  ZA_Connect.exe  and then click on  JOIN  to join the remote support session initiated by your technician.


Joining session using Email Invite

  • Open the email invite sent by your technician.
  • Click on  JOIN SESSION.
   

   3. Once the page opens with the pre-filled session ID and name, click on  JOIN SESSION. 
   4. Click on  DOWNLOAD, in the next page that appears. 



   4. Double click on  ZA_Connect.exe  to join the remote support session initiated by your  technician.

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